Returns & exchanges
If items you have purchased do not meet your expectations, including items that are defective, damaged or not as described, you can request a refund or exchange within 14 days from the date of delivery by emailing our customer service: email@example.com
To be eligible for a return, please confirm the following:
- The items to be returned remain unused, undamaged, unwashed and in the original packaging with the original label.
-You pay for the return. Items that do not meet the above criteria cannot be returned.
Customers have 14 days from the date of receipt to change their mind and return the items without giving a reason. OUOZZZ must issue a refund. You can request a return by contacting us at firstname.lastname@example.org. After receiving the return, you will receive a refund to the customer's account. The shipping costs will be billed to the customer at most once (including returns). Consumers will not be charged for restocking for returning the product.
(Please contact email@example.com for the closest return address in your area.)
We'll email you once we've processed your refund or exchange.
Refunds will be made within 3 working days of receiving your return. After verification, please check your account.
There may be a slight delay in your return request as we usually process it twice a week. If you have any questions, please contact firstname.lastname@example.org. We will answer you as soon as possible.
You can cancel your order before your item is shipped. Please contact us at email@example.com if you want to cancel your order.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Shipping damage claims
We are proud of our products, but we cannot control the shipment. In some extreme cases, the item you receive may be damaged in transit. So please check the item when you receive it in good condition. If the accident really happens, please provide us with the photo or video and contact us at firstname.lastname@example.org.
-We do not accept claims for damages for shipping later than 14 days after receiving the products.
-Customized products (such as lettering) do not accept returns and exchanges unless there is a product quality problem.